Victory was not mine

Last week I had some great news from the Indian Motorcycle dealer in Northampton.
I have a Victory V92 that I believe had a recall for the gearbox, and due to mine popping out of third gear I contacted them.
After talking to their technician, who then contacted Polaris – the company who made Victorys and  Indians,  I was so full of joy, he told me yes there was a recall, and that once Polaris sent them the confirmation the parts had arrived, they would arrange for my bike to be picked up.
I waited but heard nothing, so today I again rang the dealers.
A different bloke answered, and started taking all my details again to start a new claim, I pointed out that the last technician had done all of this and I just wanted an update.
I explained he had to ring Polaris direct as its a US import. He said the technician was on holiday.
He after stating it needed the back brake line doing, which i questioned, said he would ring me back.
At almost 2.10pm he rang me back to say there was no recall. He said he needed to know who I spoke to, despite already knowing.
I againexplained Polaris had confirmed the recall already, and I was just awaiting a date for collection.
A heated conversation ensued, he raised his voice several times, spoke over me, and became surly.
I explained that last week I had sourced the parts to do it myself, but they have now gone and there seem to be no more available, at least in the UK, and to my knowledge even the USA..
He continued to refuse to check any further, so I explained that given their breaching the verbal contract they had with me I would review them online and upon social media. I do not want others caught out.
He told me that was slander, I explained it would not be slander just the simple truth, which this is.
He then told me I was “blackmailing him”, I explained I have the right to free speech and that his company had broken their promise and contract with me.
I admit I stand form if I feel wronged, its after a lifetime of experience.
My opinion on this main dealership is not a positive one, and personally my view from this experience is that I would recommend that if this is how Indian and Polaris treat customers, prospective buyers should look elsewhere and maybe at more reliable brands.
I am truly saddened as I love my Victory, its a fabulous bike, but as the parts are discontinued, and that I cannot source the parts needed, mine likely will now be broke and sold for parts. This may aid other owners.
Jonesy